Returns & Exchanges

At SOLE Fitness, we stand behind our equipment with a 30-day money-back guarantee to ensure you are completely satisfied with your home gym investment. If you are not happy with your purchase, we will facilitate a return or exchange to help you reach your fitness goals.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and start the process.

• 2.
  Prepare the Equipment

  Carefully disassemble your machine and pack it securely in its original packaging, including all manuals, hardware, and accessories.

• 3.
  Schedule a Pickup

  Once your return is authorized, we will coordinate with a freight carrier to schedule a convenient time for the equipment to be picked up from your residence.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned item, we will issue a refund to your original payment method, minus any applicable shipping or restocking fees.